Frequently Asked Questions


What does your warranty cover? 🛠️

Our warranty covers hardware faults caused by manufacturing defects or component failure under normal use. If a product develops a fault within the warranty period, it may be repaired, replaced, or credited in line with our warranty policy.

What is not covered under warranty? ⚠️

The warranty typically does not cover:

Accidental damage (drops, liquid spills, etc.)

Physical damage or misuse

Unauthorised repairs or modifications

Normal wear and tear
Software issues or configuration problems

Damage caused during shipping if not properly packaged

What do I need to make a warranty claim? 📄

To submit a warranty claim, you may need:
Proof of purchase (invoice or order confirmation)
Product serial number (if applicable)
Description of the issue
Photos or videos (if requested)

Will I receive a repair or replacement? 🔄

 

Will I receive a repair or replacement? 🔄

Depending on the issue and product availability, we will:

 

Repair the product, or
Replace it with the same model, or
Replace it with an equivalent model, or
Offer credit where repair or replacement is not possible

How long is the warranty period? 📅

Warranty periods vary by product and will be specified at the time of purchase. The warranty begins from the invoice or delivery date unless otherwise stated.

Are replacement products new?

This depends on what you purchased originally. Replacement items may be new, refurbished, or equivalent in performance and specification.

Does opening the product void the warranty? 🔧

Opening or modifying the product without authorisation may void the warranty, particularly if damage results.

Is software covered under warranty?

The warranty covers hardware only. Software, drivers, operating systems, and configuration issues are not usually included unless explicitly stated.

Does the warranty cover batteries? 🔋

Batteries are consumable items and may have a shorter warranty period. Battery capacity reduction through normal use is not typically covered.

 

What happens if the product is tested and no fault is found?

If no fault is identified, the product may be returned to you. In some cases, handling or shipping charges may apply.

Who pays for shipping under warranty? 🚚

Shipping responsibility may vary:

Customers may cover the cost of sending items in
We may cover return shipping for approved warranty claims
Specific instructions will be provided when your claim is approved.

Does the warranty cover batteries? 🔋

Unless stated otherwise, warranties are typically non-transferable and apply only to the original purchaser.

Does a replacement restart the warranty?

 

Replacement products usually continue the remaining warranty period from the original purchase date unless otherwise specified.

How do I check my warranty status? 🔍

You can contact our support team with your order number or serial number, and we will confirm your warranty status.

Still have questions?  🔍

Submit a form today, and we can help with your enquiry when we know more about your product and the unique warranty set up with your managed partner or vendor. 

Submit a form